Privacy Policy

1. Information We Collect

Information you give us. When you call us, fill out a form on our site, or send us an email, we collect the information you provide — typically your name, phone number, email address (if shared), and a description of the plumbing issue you need help with.

Information collected automatically. When you visit our site, we (or our service providers) may automatically collect:

• Your IP address and approximate geographic location
• Browser type and device information
• Pages you view on our site and time spent
• The website that referred you to us (such as a Google search or Google Ads click)

This information is collected through cookies and similar technologies (see “Cookies and Tracking” below).

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and schedule plumbing service
• Provide quotes, follow up after a job, and answer questions
• Improve our website and understand how visitors find us
• Comply with legal obligations
• Detect and prevent fraud or abuse

We do not sell your personal information.

3. How We Share Your Information

We share information only with:

• Service providers who help us run our business — for example, our website host, our contact form processor, our email provider, and our advertising platforms (Google Ads, Google Analytics). These providers are bound to use your information only to perform services for us.
• Legal authorities if required by law, subpoena, or court order, or to protect our rights or the safety of others.

We never sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Cookies and Tracking

Our site uses cookies and similar technologies to:

• Remember your preferences and improve your browsing experience
• Measure site traffic and how people use our site (Google Analytics)
• Measure the performance of our advertising (Google Ads)

You can disable cookies in your browser settings. Disabling cookies may affect how some parts of the site work.

5. Third-Party Services

We use the following third-party services on our site:

• Google Analytics — measures site traffic. See policies.google.com/privacy.
• Google Ads — tracks the performance of our advertising. See policies.google.com/privacy.
• Web3Forms (when our contact form is enabled) — processes form submissions and emails them to us. See web3forms.com/privacy-policy.

Each of these providers has its own privacy policy.

6. Data Retention

We keep contact form submissions and inquiry records as long as needed to serve you and to maintain reasonable business records — typically up to two years. Website analytics data is retained according to Google’s defaults.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we have about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of certain types of data sharing

To exercise any of these rights, contact us at the phone number below.

8. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.

9. Security

We use reasonable measures to protect your information from unauthorized access, but no method of transmission over the internet is 100% secure. You provide your information at your own risk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent version. Material changes will be posted on this page.

11. Contact Us

Questions about this Privacy Policy? Call us at (773) 886-8459 or reach out through our Contact page.

ClearLine Drain Solutions
Chicago, IL
clearlinedrains.com
IL License #3472 · Licensed, Insured & Bonded